SHIPPING

BEAUTSY ships its packages via PostNL and DHL*. You can also pick up your Beautsy goodies at our warehouse. Once your order has been shipped, we will send you an email with your Track & Trace code, so you can follow your package. If you have not received your package after 5 business days, please contact us.

*Do you want to ship with DHL? To be extra kind to the planet, a Go Green surcharge of €0.09 is added to each package. These costs are already included in the shipping fees you see. Do you live in a remote area? An additional charge may follow after paying the shipping costs.

COMPLAINT ABOUT A PRODUCT

Not satisfied with your product? Or is it broken? That's unfortunate. But don't worry, we'll take care of it, promise!

• Is your product damaged or faulty? Please contact Beautsy within 72 hours of receipt at [email protected]. We will review your complaint and try to resolve it to your satisfaction.
• Return your unopened product(s) within 30 days in the original packaging. You will receive a full refund, including shipping costs. Please use the Beautsy shipping box for returns. Return shipping costs are your responsibility. The full purchase amount will be refunded within 30 days of receipt.
• Want to exchange your product? Exchange your unopened product for free. Use the Beautsy shipping box for exchanges. Return shipping costs are your responsibility. Upon receipt, we will ship your new product within three working days.
• Unfortunately, for hygienic reasons, we cannot offer refunds for opened products.

You can also contact the mediation department of Webshop Keurmerk, of which we are a member. Since February 15, 2016, consumers in the EU can also file complaints via the ODR platform of the European Commission, if the complaint has not yet been addressed elsewhere.

RETURNS

Not satisfied with your product? That’s unfortunate! We offer a refund policy for unopened products returned to us within 30 days of receipt, provided that the product seal is still intact and the product is unused.

For hygienic reasons, Beautsy cannot offer refunds for opened or used products unless they are damaged. Is your product missing or damaged? Please contact Beautsy as soon as possible.

Download the return form here.

RETURN PROCES

1. REQUEST FOR A RETURN CODE

Request a return number by sending a message via My Account > My Tickets. Don’t forget to include your order number! Returns without a return number cannot be processed.

2. RETURN OF YOUR PRODUCTS

We will send you an email with all return instructions and your return number. Carefully pack the products, preferably in the original box. Note: Pack the products carefully to prevent any damage. The products are your responsibility until the return package is received by Beautsy. Beautsy is not liable for lost return packages.

Return address:

Beautsy B.V
Simon Stevinstraat 33H
1097 BX Amsterdam
Nederland

Drop off the package at a post office of your choice. The return shipping costs are your responsibility. Keep the proof of shipment safe!

3. REFUND

All returned products will be carefully inspected by Beautsy upon receipt. You will receive your refund via the original or agreed payment method, usually within 5 business days but no later than 30 business days after the returned products have been received.

Having trouble? Send an email to [email protected].